Privacy & Cookie Policy

This Privacy Policy explains how the Zolara online store uses your personal data.

Who We Are

The data controller is Bluumi OÜ, registry code 16099615, VAT number EE102309036, address Harju maakond, Rae vald, Jüri alevik, Allika tn 6a, 75301, Estonia. You can contact us at info@zolara.eu.

What Data We Use

When you place an order, we use your name, email address, phone number, delivery address and order details to process and deliver your purchase.

If you contact us, we use your contact details and message to reply to you.

When you use our website, we may collect technical information such as your IP address and device data. Necessary cookies are required for the store to function. Analytics and marketing cookies are only used with your consent.

We do not see or store your bank card details or online banking login details.

Why We Use Your Data

We use your data to fulfil orders, process payments, arrange delivery, send order updates, handle refunds and respond to your questions.

Some data is kept for legal reasons, including accounting and tax obligations.

Depending on the situation, the legal basis for processing is the performance of a contract, a legal obligation, your consent, or our legitimate interest in keeping the store secure and resolving possible disputes.

Email Marketing

If you subscribe to our mailing list, we use your email address to send news, offers and product updates.

We use Klaviyo for email marketing. With your consent, Klaviyo helps us understand which content is more relevant to you.

You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us at info@zolara.eu.

Cookies

Necessary cookies help the online store and checkout work properly.

Analytics and marketing cookies, including cookies related to Google Analytics, Meta Pixel and Klaviyo, are only used with your consent. You can change your cookie preferences through the cookie settings on our website.

Who We Share Data With

We share data only when it is necessary to operate the online store, fulfil orders, process payments or comply with legal obligations.

Our service providers may include Shopify, Montonio, delivery partners, Klaviyo, Google Analytics, Meta Pixel, Pandectes and our accounting service provider.

Some service providers may process data outside the European Economic Area. In that case, appropriate safeguards are used, such as the European Commission’s standard contractual clauses.

How Long We Keep Data

We keep data for as long as needed to fulfil your order and meet legal obligations.

Accounting records are generally kept for 7 years. Marketing-related data is kept until you unsubscribe from the mailing list or withdraw your consent.

Your Rights

You have the right to ask what personal data we process about you and to request that it be corrected, deleted, restricted or transferred, where this applies by law.

You can also withdraw consent at any time or object to the processing of your data.

To exercise your rights, contact us at info@zolara.eu. We will respond within one month.

If you believe your data is not being handled lawfully, you have the right to contact the Estonian Data Protection Inspectorate.

Changes

We may update this Privacy Policy if our services, tools or legal requirements change.